Caller Experiences

August Home original IVR "Before"

New August Home user with lock compatibility issues - resolved

Personalized caller reception, AI Agent overcomes stumbles and guides user to identify calibration issue and sends correct asset to resolve issue. 

New user. AI Agent correctly predicts the caller is installing a new Smart Lock. Identifies Bluetooth issue and sends SMS with link to asset to resolve issue.

New user needed help with lock compatibility. AI Agent identified issue and sends asset to inform user. Contained call.

User calling back on different issue with Doorbell. AI Agent transfers to human agent.

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00:00 / 01:40
00:00 / 02:04
00:00 / 01:35
00:00 / 01:40
00:00 / 00:41

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