Caller Experiences

Rayon, Rayon AI, Conversational AI, Virtual Agent, Digital Labor, Synthetic Agent, Digital Workforce, Digital Labour, High IQ EQ Engagement, Customer Service Operations, Chatbots, Digital Employee, Chatbots for IT operations, Hyper automation, Hyper automation platform, Artificial solutions, Computational linguistics, Humanlike, ai applications, humanlike intelligent, conversational applications, advanced ai applications, digital assistant, conversational ai applications, conversational ai platform, conversational computing, Natural Language Processing (NLP) engine

August Home original IVR "Before"

New August Home user with lock compatibility issues - resolved

Personalized caller reception, AI Agent overcomes stumbles and guides user to identify calibration issue and sends correct asset to resolve issue. 

New user. AI Agent correctly predicts the caller is installing a new Smart Lock. Identifies Bluetooth issue and sends SMS with link to asset to resolve issue.

New user needed help with lock compatibility. AI Agent identified issue and sends asset to inform user. Contained call.

User calling back on different issue with Doorbell. AI Agent transfers to human agent.

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00:00 / 02:04
00:00 / 01:35
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00:00 / 00:41