So what is a Synthetic Service Agent?
Synthetic Service Agents (Virtual Agents) are AI-based software customer service agents that engage with customers in much the same way as human customer service representatives do. They help customers with all their needs. Synthetic Service Agents (SSAs) can engage with customers via text (chatbots, SMS, or email) or advanced synthetic voice via phones, smart speakers and other places where voice is a better medium. Among other tasks SSAs commonly address support issues, gat