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Synthetic Service Agents (Virtual Agents) are AI-based software customer service agents that engage with customers in much the same way as human customer service representatives do. They help customers with all their needs. Synthetic Service Agents (SSAs) can engage with customers via text (chatbots, SMS, or email) or advanced synthetic voice via phones, smart speakers and other places where voice is a better medium. Among other tasks SSAs commonly address support issues, gat

If you use Kustomer for CRM then Rayon AI Synthetic Service Agents can deliver personalized AI customer service across all customer facing channels in a snap! Rayon AI’s breakthrough low cost and easy to deploy approach uses an integration to Kustomer and FAQs as well as other information already available on your website to equip Synthetic Service Agents with the intelligence they need to engage with your customers to get things done. This is in stark contrast to other offer