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So what is a Synthetic Service Agent?

Synthetic Service Agents (Virtual Agents) are AI-based software customer service agents that engage with customers in much the same way as human customer service representatives do. They help customers with all their needs.

Synthetic Service Agents (SSAs) can engage with customers via text (chatbots, SMS, or email) or advanced synthetic voice via phones, smart speakers and other places where voice is a better medium. Among other tasks SSAs commonly address support issues, gather customer details, verify identity, help with orders, and direct customers to the right human agent when necessary.

Rayon AI’s breakthrough low-cost and easy to deploy automated AI customer service uses integrations to popular CRM applications alongside FAQs and other information already available on websites to equip Synthetic Service Agents with the intelligence they need to engage with customers to get things done.

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#chatbots #marketingandadvertising #onlinebusinesses #customerexperience #artificialintelligence #digitallabor #customerservice #retail #insurance #banks #rpa #automation

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