Reinventing The Customer Contact Experience
Rayon AI adds intelligence to customer contact centers to radically improve CX and reduce costs. Proprietary voice-first conversational AI tech enables contact centers to decrease the ratio of human agents to calls by resolving issues without recourse to human agents.
Consumers Expect High Quality Support
Today’s consumers expect technology to be working for them 24/7 and this directly relates to how they receive support. Waiting in hold queues, being transferred from one agent to another and lengthy processes to resolve issues are simply unacceptable.
Fast issue resolution
Access To Self-serve Service
Break-through Graph Neural Network that creates non-linear models to solve very complex business problems.
Proprietary context-coded NLU exceeds Amazon LEX by 27% and Google API (DialogFlow) by 12%.
Rayon AI's context centric AI is able to understand conversations, maintain context and resolve ambiguity.
Rayon AI offers 27 distinctly different personas, which can be tailored further, for unique synthetic agents.
Rayon AI integrates with a wide range of CRM, logistics and business management applications.
Rayon AI is fast, so conversation is more natural with less lag than other service providers.
What Our Clients Say!
Rayon AI gives us the ability to both delight our customers with instant responses to basic questions and allows us to scale our support with the growth of our business. Monika Aufdermauer, Senior Director of Customer Experience